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Shipping
What are your delivery charges? (updated September 2008)
How long does it take for my order to be processed and delivered?
Do you ship outside Australia?
Can I pick up the order at your office?
 

Tea related questions - please go to About Tea section.

Wholesale related questions - please go to Wholesale page.

Wholesale shipping - please go to Wholesale shipping page.

 
What are your delivery charges?

Postage & handling fee is calculated based on:

  1. Your chosen shipping method (Australia Post / Express Post or others for international order)
  2. Total order value
  3. Total order gross weight or cubic weight, whichever is greater.

Total purchase in AUD

Postage & handling fee in AUD
(include GST if applicable)

Up to $20.00

$5.00

$20.01 to $40.00

$8.00

$40.01 to $65.00

$10.00

$65.01 to $90.00

Free postage and handling

$90.01 to $200.00

$3.00 for Registered Post only

Total purchase over $200.00

Calculated by Australia Post by cubic weight + $3 Register Post

Express Post up to 400g cubic weight

$9.50

Express Post 401g - 2kg cubic weight

$15.85

Express Post over 2kg Calculated by Express Post by cubic weight

Express Post order received before 1pm Sydney time will go out the same business day.Express Post order placed after 1pm we endeavour to send the same business day or next business day.

How long does it take for my order to be processed and delivered?

We endeavour to process your order AND dispatch within 1-2 working days. Any products that you can order means we have stock. If there are any exceptional reason causes us to delay dispatching your order (such as we are waiting for extra instructions from you), we will let you know as soon as practicable.

Please factor in typical timeframe for the delivery method you have chosen to deliver your shipping address, dispatching from Sydney.

 

Do you ship outside Australia?

Yes – only these countries below. Minimum order $20.00 Australian dollars. We charge a flat rate of AUD30.00 for postage and handling for orders up to 0.5 kg, sent by registered airmail.

Australia Hong Kong Monaco
Austria Hungary Netherlands
Belgium Iceland New Zealand
Canada Indonesia Norfolk Island
China Ireland Norway
Croatia Italy Poland
Cyprus Japan Portugal
Czech Republic Korea (South) San Marino
Denmark Latvia Singapore
Estonia Liechtenstein Slovenia
Finland Lithuania Spain
France Luxembourg Sweden
Germany Macau Switzerland
Greece Malaysia Taiwan
Grenada Malta United Kingdom
United States

For orders over 0.5 kg, please email us the item(s) you would like to order and your shipping address – we will be happy to supply you a quote. All shipments heading overseas will be sent via registered airmail unless specified by you otherwise.

You are responsible for any local import duties, taxes charged by your country. Once your payment has been cleared, please allow 14 working days for the order to arrive. We do not take responsibility for any delays / extra cost in your country caused by the customs department.


Can I pick up the order from your office?

The short answer is no –we are an online business. Besides, why would you want to waste petrol and roam around busy Sydney streets and look for parking, when we can deliver to your doorsteps!

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